RoomEasy VOF respects the privacy of all users of the website of RoomEasy and the mobile application referred to as "RoomEasy" (hereafter jointly referred to as "the platform"). RoomEasy VOF considers the careful handling of personal data of the utmost importance. RoomEasy VOF therefore guarantees that the personal data it acquires are treated as confidential pursuant to the applicable privacy legislation.

This privacy policy specifically does not apply to websites and online platforms of third parties the platform refers to or that refer to (the platform of) RoomEasy VOF. By approving the applicability of this privacy policy, the user gives RoomEasy VOF permission to be able to process his personal data pursuant to that stated in this privacy policy.

RoomEasy VOF possibly changes this privacy policy from time to time. If RoomEasy VOF introduces changes to this privacy policy, then he will inform the user thereof beforehand unless the change is of minor importance. RoomEasy therefore recommends that the user takes the initiative to consult this privacy policy so that he is fully aware of the processing of personal data by RoomEasy VOF and the protection of his own privacy.

The following definitions apply in this privacy policy:

  1. Platform: the mobile application "RoomEasy" or the website of RoomEasy.
  2. Personal data: any data concerning an identified or identifiable individual.
  3. User: the person to whom a personal data relates within the meaning of this privacy policy: each user of the platform.
  4. Processing of personal data: a processing or a series of processes with regard to personal data or a series of personal data, whether or not performed via automated procedures, such as the collection, documenting, filing, structuring, storing, adjusting or changing, requesting, consulting, using, providing by way of forwarding, distributing or making available in any other way, aligning or combining, screening, erasing or destruction of data.

Which personal data is processed by RoomEasy VOF for which purposes?

RoomEasy VOF processes personal data the user provides to RoomEasy VOF, such as the personal data provides upon registration on the platform by way of the registration form or is imported via Facebook, and the personal data added or changed after the user's registration on the profile. This can involve personal data such as the name, date of birth, city of residence, personal descriptions and habits, (profile) photos of Facebook and Instagram, the email address, the list of friends of the user from Facebook and Instagram and likes and events from Facebook. This personal data is processed to make the functionalities of the platform available to the user, in other words to perform the agreement for the use of the platform between the user and RoomEasy VOF. As such the profile data of the user is shown to other users of the platform and the users can exchange chat messages with each other. The content of these chat messages are not read by RoomEasy VOF or made available to third parties. The user is also notified via the platform or by email about matches, likes of fellow users and news or update messages of RoomEasy BV. The user can switch notifications on and off by changing the notification settings in his account or by unsubscribing from the notifications in the manner prescribed in the emails sent by RoomEasy VOF. The user can ask RoomEasy questions or file a complaint via the contact form. The personal data provided in that respect is only used for the purposes of responding to the question or the complaint.

Making available to third parties other than for the performance of the user agreement between RoomEasy VOF and the user

When the users use the platform, RoomEasy VOF is able to collect the data that provide an insight in the preferences, trends and developments in a certain area or a certain district. This data offers government and commercial facilities relevant information which RoomEasy BV can share with these third parties. The user agrees that RoomEasy VOF can make personal data, such as name, email address, date of birth and the gender of the user, which it has collected via the platform, available to the above-mentioned third parties. These third parties will in turn be subject to the legal regulations for the processing of personal data on which RoomEasy VOF cannot exercise any influence and for which RoomEasy VOF cannot accept any liability.

Statistics, research and improvement

Personal data is also used to register general user data with regard to the platform. In this respect the IP address of the equipment of the user, the time of the session and the data your equipment sends along in particular, are registered and used for statistical analyses of user and click behaviour on the platform. In doing so, RoomEasy uses the programs of Google Analytics and possibly Hotjar and Optimizely. The information obtained from this, including the IP address of the user, is transferred to parties who exploit this program. These parties can provide this information to third parties if they are obliged to do so by law or if third parties process the information on behalf of these parties. RoomEasy VOF has no control over this. RoomEasy VOF can improve and/or extend its operations and functionalities of the platform with the statistical analyses. The personal data processed in this respect are made anonymous to the extent possible and are never used to collect personal identifiable information from the user.


The user can change or switch off his cookie settings on his equipment. If the user does this, it is possible that he cannot use all the functionalities of the platform.

Legal basis for the processing of personal data

Personal data can exclusively be processed by RoomEasy VOF, including the making available to third parties, if:

-      the user has given his permission for the processing of his personal data for one or more specific purposes, such as those provided for in this privacy policy;

-      the processing necessary for the performance of an agreement the user is a party to, or to take measures upon request of the user prior to concluding the agreement.

-      the processing necessary to comply with a legal obligation RoomEasy is subject to;

-      the processing necessary to protect the vital interests of the user or of any other natural person;

-      the processing necessary for the looking after of justified interests of RoomEasy or that of a third party, except when the interests or the basic rights and the fundamental rights of the user for the protection of personal data outweigh those interests.

Personal data is only processed by RoomEasy VOF insofar as it is suitable, pertinent and not excessive in light of the purposes for which they are processed. RoomEasy VOF will take the necessary measures to ensure that the personal data is correct and precise in light of the purposes for which it is collected and processed. Personal data is not processed further by RoomEasy VOF in a manner that is in conflict with the purposes for which it was obtained. Upon assessing whether a processing is in conflict within the meaning of the previous sentence, RoomEasy VOF will in any event take into account:

-      the relation between the purpose of the intended processing and the purpose for which the data was obtained;

-      the nature of the relevant personal data;

-      the consequences of the intended processing for the user;

-      the manner in which the personal data was obtained; and

-      the measure in which suitable guarantees are provided in respect of the user.

Holding personal data

RoomEasy VOF will not hold personal data in a form that enables the identification of the user for longer than necessary for the realisation of the purposes for which it was processed.

RoomEasy VOF will take suitable technical and organisational measures to safeguard personal data against loss or any form of unlawful processing. These measures will guarantee a suitable level of safety, thereby taking into consideration the current technology available and the costs of realisation in respect of the risks involved with the processing and the nature of the data that is to be protected. The measures are also aimed at preventing unnecessary collection and further processing of personal details.

Rights of the users

The user has the right to request RoomEasy VOF to view, erase and rectify his personal data or the limitation of the processing of data on the user. The user also has the right to file an objection against the processing and is entitled to data transferability.

Insofar as the processing of personal data is based on the permission obtained by the user, the user is authorised at all times to withdraw that permission without this affecting the lawfulness of the processing based on the permission prior to the withdrawal thereof.

The user has the right to file a complaint with the Personal Data Authority or if the user is located in a country other than the Netherlands, the local supervisory authority.

Access to personal data

The user can contact RoomEasy VOF if he wishes to access to his personal data, unless RoomEasy VOF is not required by Data Protection Act to provide this access. RoomEasy VOF can charge a fee for providing this access.

If the user's data is factually incorrect, incomplete or irrelevant for the purpose for which this personal data is processed, then the user can request RoomEasy VOF to change or remove this data. These requests will be dealt with in accordance with the law.

Contact us

The user can contact RoomEasy VOF if he has any further questions regarding this privacy policy. RoomEasy VOF is pleased to help the user if he has any questions about the personal data of the user processed by RoomEasy VOF or wishes to have the personal data he has provided changed or removed.


RoomEasy VOF

Lingestraat 25

6826AK Arnhem

Email address: